KERWIN
MASONG
Welcome To My Online Resume
About Me
I have more than 2 years of experience in managing and driving projects to meet company goals whilst balancing staffing and client goals. Adept in handling complex task under pressure and less supervision. Can easily learn new task and work very well with other people. Can optimize time in order to be more efficient while maintaining a high level of professionalism and accuracy.
I have over 4 years experience as an administrative staff in a multinational company. I was previously employed as a customer service representative for an online travel agency and as a website administrator for a travel wiki. I am proficient in Microsoft Office Suite especially Excel and Excel VBA. I have extensive knowledge in computers, HTML, CSS, MySQL, CPanel, FTP and SSH as well as knowledge in programming languages such as PHP and Javascript.
My Experience
Background & Expertise
Website Administrator - thearubawiki.com
May 2018 - Present
Responsible for the set up and maintenance of the website as well as up kept of the articles, templates and other features of the website. Added additional functionality as requested by the website owner. Personalized and customized the website to better reflect the nature of the contents and the business as a whole.
Senior Workforce Analyst - Teleperformance
August 2017 - Present
Responsible in leading the enterprise wide tactical and operation BCP and monitoring of local and client events, also maintains and develops executive reports and tracks WFM team hygiene processes. Publishing regular reports for client-market news, maintain POC list, track site-readiness by department, keep track of employee phone numbers in company tool and regularly update the SMS server. Develop a detailed escalation process and matrix by client and maintain data template.
Real Time Analyst - Teleperformance
March 2016 - August 2017
Responsible for real time monitoring, tracking, documenting and communicating agent activity on multiple lines of business. Monitors agents activity, implements schedules as provided by the client and by the scheduling team. Closely monitor agents off phone activities, auxes and ACW and make sure that agents adhere to their plotted schedules. Assists operations in providing real time reports in the running performance of the agents.
Customer Service Representative - Teleperformance
April 2014 - March 2016
I have been appointed as POC when my superior is not on duty. Also performed floor walking for both new hire and tenured employees. Recognized as Top Performing agent for the quarter by the company and the client. Worked as Real Time Analyst for our account and I can work under less supervision and work under pressure
My Education
What I’ve Learned
CEBU INSTITUTE OF TECHNOLOGY - UNIVERSITY
BACHELOR OF SCIENCE IN CIVIL ENGINEERING
Achievements
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Consistent honor student
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BANTAYAN SOUTHERN INSTITUTE
HIGHSCHOOL
Achievements
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Consistent honor student from 1st year to 4th year High School.
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Graduated as class Salutatorian for the graduating class of 2010.
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Received multiple extra curricular and curricular awards.
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BANTAYAN CENTRAL ELEMENTARY SCHOOL
ELEMENTARY
My Skills
No matter the role or project, I’m confident in the skill set I bring to the table. Aside from these skills, I am extremely trainable and can learn new things fast with little training. Take a look below to learn more about my specific abilities, and feel free to get in touch if you’d like to learn more.
Website Development
I am knowledgeable in PHP and Javascript programming language which I usually use in conjunction with HTML, CSS and MySQL. I have worked as a website administrator for a Caribbean-based travel wiki using the Mediawiki software. Being a wiki administrator, I have good knowledge in Cpanel, FTP and phpMyAdmin as well as background in SSH.
Excel and Excel VBA Development
I have extensive knowledge in doing administrative task as well as proficiency in using Microsoft Office Suite with over 4 years of working experience as an administrative staff. I am proficient and has extensive experience in using Microsoft Excel and a very good understanding in Excel VBA programming. I am using Excel VBA in order to create, automate and maintain various reporting Excel templates.
Website Development/Administration
I am knowledgeable in PHP and Javascript programming language which I usually use in conjunction with HTML, CSS and MySQL. I have worked as a website administrator for a Caribbean-based travel wiki using the Mediawiki software. Being a wiki administrator, I have good knowledge in Cpanel, FTP and phpMyAdmin as well as background in SSH.
Excel and Excel VBA Development
I have extensive knowledge in doing administrative task as well as proficiency in using Microsoft Office Suite with over 4 years of working experience as an administrative staff. I am proficient and has extensive experience in using Microsoft Excel and a very good understanding in Excel VBA programming. I am using Excel VBA in order to create, automate and maintain various reporting Excel templates.
Workforce Management
Workforce Associate with more than 2 years of experience in managing and driving projects to meet company goals whilst balancing staffing and client goals. Adept in handling complex task under pressure and less supervision. Can easily learn new task and work very well with other people. Can optimize time in order to be more efficient while maintaining a high level of professionalism and accuracy.
Content Writing and Admin Task
I have good command of the English language and have worked in a contact center where I worked as an online travel agent. I also write reports to senior management providing them updates regarding current events which may impact the business as a whole. I have also worked as a wiki administrator and article writer and also did article maintenance for a Caribbean-based travel wiki. Additionally, I have extensive knowledge in doing administrative task as well as proficiency in using Microsoft Office Suite with over 4 years of working experience as an administrative staff.
"Failure is not final"
~ Winston Churchill
